SUPPORT

1MORE Help Center: Categories are separated between wired headphones and wireless headphones.


1MORE Bluetooth Wireless Headphones


1. THE HEADPHONES DON'T TURN ON.

  • Check if your headphones have enough battery life. If not, please charge them for at least 30 minutes.

2. THE HEADPHONES AND MY DEVICE DO NOT CONNECT, OR TAKE A LONG TIME TO CONNECT.

  • Check that your headphones are in the “discoverable” mode the LED will be blinking (red and blue lights flash alternately).
  • Make sure that your headphones are not connected to other devices, and that your device is not connected to other Bluetooth devices.
  • We recommend that you press and hold both the Vol+ and Vol- buttons simultaneously for 5 seconds. Your headphones’ pairing history will be cleared and will automatically enter the “discoverable” mode.
  • If they are still not connecting, restart your device to connect.

3. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THE HEADPHONES DON'T PLAY MUSIC.

  • After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the “Media Audio” option is on.

4. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THERE IS NO SOUND FROM THE HEADPHONES WHILE MAKING PHONE CALLS.

  • After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the “Phone Audio” option is on.

5. THE BLUETOOTH CONNECTION IS NOT STABLE, CAUSING SOME INTERRUPTIONS.

  • Try shortening the distance between your headphones and device. Avoid solid barriers in between.
  • Please keep away from strong interference sources, such as Wi-Fi and GPRS.
  • Please make sure the Bluetooth antenna of your device is not blocked.

6. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

  • Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions. We recommend that you use the music/video player apps that your device has originally provided.

7. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

  • In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.

1MORE Wired Headphones


1. SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT WORK WITH MY DEVICE.

  • The headphones are compatible with iOS and Android systems, and only support audio jacks that follow the CTIA standard.
  • Please visit the product support section under www.1more.com for more information on compatibility.
  • Please note that some functions may be different, based on the original software loaded on your device. If this is the case, see your device’s instruction manual for details.

2. THE IN-EAR HEADPHONE TIPS EASILY FALL OUT OF MY EARS.

  • The tips are probably the wrong size for your ear canals. We’ve provided additional tips in different sizes along with the headphones. Try different sizes until you find the best fitting tips. The goal is to achieve a snug-fitting seal.

3. I HEAR ABNORMAL NOISES, SUCH AS STATIC.

  • For the best audio performance, use high fidelity lossless music files (> 20 MB per song). Lossless music formats include APE and FLAC.
  • Your device may not have proper shielding, which causes interference and creates abnormal sounds. Try using another device that has proper shielding.

4. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

  • Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions. We recommend that you use the music/video player apps that your device has originally provided.

5. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

  • In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.

Shipping


Free Ground Shipping

  • We provide free ground shipping to all orders.

Product Manuals


Product Manuals

  • Product manuals can be found at the bottom of each product page

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