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1MORE SUPPORT CENTER


Product Manuals


Product Manuals

Please click on the product below for the product manual:


Bluetooth Wireless Headphones


1. BLUETOOTH HEADPHONES WON'T TURN ON

To turn on: Press the power/play button until you see the red and blue LED indicator flash. If already on/in your ears, you will hear a voice that says "1MORE" when turned on successfully.

Make sure your headphones are charged. If not, please charge them for at least 30 minutes.


2. MY HEADPHONES WON'T STAY IN MY EAR


3. THE HEADPHONES AND MY DEVICE DO NOT CONNECT, OR TAKE A LONG TIME TO CONNECT.

To pair your device:

  1. Press and hold the play button for 3 seconds to turn on "discoverable" mode. The LED will be flashing alternatively with red and blue lights. You will also hear a voice when wearing the headphones that says "pairing". Both of these options will tell you that you are now in "discoverable" mode. 
  2. Go to Bluetooth settings on your device
  3. Select headphones from the list of discovered Bluetooth devices. 

• Make sure that your headphones are not connected to other devices, and that your device is not connected to other Bluetooth devices.

To clear pairing history: press and hold both the Vol+ and Vol- buttons simultaneously for 5 seconds. Your headphones’ pairing history will be cleared and will automatically enter the “discoverable” mode.


4. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT I DON'T HEAR MUSIC THRU THEM

After pairing successfully, verify in the Bluetooth settings that the headset is selected for media streaming.


5. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THERE IS NO SOUND FROM THE HEADPHONES WHILE MAKING PHONE CALLS.

After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the “Phone Audio” option is on.


6. AUDIO IS DISTORTED OR DROPS OUT

  • Make sure the distance between your headphones and the paired device doesn't exceed 33 ft.
  • Avoid placing objects that can block radio signals between headphone and pair devices (walls, doors, and windows.)
  • High concentration of WiFi, computers, and microwave ovens can create interference. Try moving away from other sources of wireless signal.
  • Make sure your headphones and connected device have enough battery power. 

7. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions.


8. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.

Wired Headphones


1. SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT WORK WITH MY DEVICE.

• The headphones are compatible with iOS and Android systems, and only support audio jacks that follow the CTIA standard.

• Some functions may be different, based on the original software loaded on your device. If this is the case, see your device’s instruction manual for details.


2. THE IN-EAR HEADPHONE TIPS EASILY FALL OUT OF MY EARS.

The tips are probably the wrong size for your ear canals. We’ve provided additional tips in different sizes along with the headphones. Try different sizes until you find the best fitting tips. The goal is to achieve a snug-fitting seal.


3. I HEAR ABNORMAL NOISES, SUCH AS STATIC.

• For the best audio performance, use high fidelity lossless music files (> 20 MB per song). Lossless music formats include APE and FLAC.

• Your device may not have proper shielding, which causes interference and creates abnormal sounds. Try using another device that has proper shielding.


4. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions. We recommend that you use the music/video player apps that your device has originally provided.


5. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

  • In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.

Wired Headphones


1. SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT WORK WITH MY DEVICE.

• The headphones are compatible with iOS and Android systems, and only support audio jacks that follow the CTIA standard.

• Some functions may be different, based on the original software loaded on your device. If this is the case, see your device’s instruction manual for details.


2. THE IN-EAR HEADPHONE TIPS EASILY FALL OUT OF MY EARS.

The tips are probably the wrong size for your ear canals. We’ve provided additional tips in different sizes along with the headphones. Try different sizes until you find the best fitting tips. The goal is to achieve a snug-fitting seal.


3. I HEAR ABNORMAL NOISES, SUCH AS STATIC.

• For the best audio performance, use high fidelity lossless music files (> 20 MB per song). Lossless music formats include APE and FLAC.

• Your device may not have proper shielding, which causes interference and creates abnormal sounds. Try using another device that has proper shielding.


4. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

Your operating system and the third party music/video player apps may have different settings for the in-line remote control functions. We recommend that you use the music/video player apps that your device has originally provided.


5. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.


6. I'M ONLY GETTING SOUND IN ONE EAR

  1. Make sure the 3.5 audio jack is not bent and fully plugged in
  2. Earwax can build up on the mesh screen of the earbuds. To clean the earbuds: remove the silicone or foam tips, use hydrogen peroxide and apply it to the earbud with a cotton swab dabbing on the mesh screen, repeat as necessary to remove excess wax. 
  3. If this does not solve, please contact customer support with pictures of you audio jack for inspection.

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